Questions & Answers

For a service or a bigger job, book a slot online — it takes a couple of minutes. For quick repairs like a flat tyre or a minor adjustment you don't need an appointment: just come in during opening hours.

No. You can book with just a name, an email address and a phone number. With an account you can see your bookings, read the mechanic's notes on finished jobs, and book the same service again in a couple of taps.

You can cancel it yourself up to 2 hours before your slot — from the link in your confirmation email, or from your account if you have one.

To move it to another date or time, or to cancel later than that, call us on 07874 004100 and we'll sort it out with you.

The prices on our Services page are for labour. Parts are quoted separately.

When you bring the bike in we look it over and tell you the price before we start. We don't carry out work you haven't approved.

We'll contact you and wait for your go-ahead. If we can't reach you, we do only the work you agreed to.

At the shop, when you collect your bike. Nothing is paid through this website, and booking online costs nothing.

Quick fixes and basic services are usually done the same day; a full service takes a day or two. We'll tell you what to expect when you drop the bike off, and let you know as soon as it's ready.

Take off lights, computers, bags and anything valuable. And tell us what we should know: previous repairs, known faults, parts that aren't standard.

Please collect it within 30 days of us telling you it's ready, during opening hours. After that, storage charges may apply — the detail is in our terms.

We don't work on e-bike motors or batteries. For anything else on an e-bike, call us first on 07874 004100 and we'll tell you whether it's something we can take on.

Yes, both, in the shop. What we have in changes, so call or drop in to ask.

Blue House Yard, 5 River Park Rd, Wood Green, London N22 7TB. Open in Google Maps

• Monday – Friday: 9am – 7pm
• Saturday: 9am – 6pm
• Sunday: 11am – 5pm